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1. DEFINITIONS
Arrival Date:
the arrival date specified in the Booking Confirmation or such other date as may be applicable by reference to these Conditions.
Booking:
the reservation made by You and accepted by Us in accordance with these Conditions and as set out in the Booking Confirmation Booking Confirmation: Our written confirmation of the Booking.
Cancellation Charges:
the cancellation charges payable by You in the circum-stances set out in these Conditions calculated as set out in clause 4.5.
Child/Children:
the person(s) for whom the Booking is made.
Conditions:
the terms and conditions set out in this document and any special terms and conditions agreed in writing between Us & You.
Contract:
the contract between Us and You for the Booking.
Customer Protection Plan:
Our insurance plan underwritten by the Association of British Insurers which provides (subject to policy conditions):
Money back guarantee. If your child does not settle at camp within the first 2 nights
despite the best endeavours of parents and the camp director We will offer a pro-rata refund
All cancellation charges up to the full cost of the Holiday
Complete cover for all activities organised by Us
Personal accident up to £5000
Medical expenses up to £2000
Travel delay up to the full cost of the Holiday
Curtailment of activities up to £200
(see leaflet for details)
Departure Date:
the departure date specified in the Booking Confirmation or such other date as may be applicable by reference to these Conditions
Deposit:
any deposits to be paid by You.
Holiday:
your holiday details of which are set out in the Booking Confirmation or otherwise agreed in writing by Us.
Our/We/Us:
Camp Beaumont the summer camp trading style of Kingswood Learning & Leisure Limited whose address is at Kingswood House Alkmaar Way Norwich Norfolk NR6 6BF or where specified on the Booking Confirmation such franchisee or agent of Britannia Learning & Leisure Limited.
Payment Dates:
unless otherwise agreed in writing:
(a) for the Deposit upon sending the Booking Form
(b) for the Price as specified in the Booking Confirmation or (where no such dates have been specified) payment of the Price (or balance of the Price) in full by no later than 56 days prior to the Arrival Date
Price:
the price set out in the Booking Confirmation or as otherwise calculated in accordance with these Conditions.
You/Your:
the person firm or company whose Booking is accepted by Us in accordance with the Conditions.
2. CONDITIONS APPLICABLE
2.1
The Conditions shall apply to the Contract to the exclusion of all other terms & conditions.
2.2
Any typographical clerical or other error or omission in any sales literature quotation price list acceptance of offer invoice or other documentation issued by Us shall be subject to
correction without any liability on Our part unless such correction materially affects Your rights and obligations to Your detriment in which case You shall be entitled to cancel the Contract without liability within 14 days of receipt of the notice of such correction. In the event of cancellation in such circumstances You shall be entitled to a refund of any sums paid (except in respect of any services provided).
2.3
The details published in various brochures and leaflets are compiled from up-to-date and accurate information available at the time of going to press (the print date appearing in each brochure or leaflet).
2.4
Nothing in these Conditions is intended to nor shall affect Your statutory rights.
3. BOOKING PROCEDURES
3.1
No Booking Confirmation shall be binding on Us until returned to Us by You within any period prescribed by Us and We have received payment in full in cleared funds of any Deposit or other payments due.
3.2 Provisional bookings will be held at Our discretion and We shall not be liable in the event We are unable or unwilling to provide a Booking Confirmation which incorporates Your
preferred dates.
3.3
You shall not be entitled to make any alteration to any documentation issued by Us. Any alteration required to any Booking Confirmation prior to any Booking being made should be notified to Us as soon as possible and in the event We are able to satisfy Your requirements We shall send to You a revised Booking Confirmation.
4. CHANGES AND CANCELLATIONS
4.1
If You wish to change Your Booking We will endeavour to make such changes You may request but it may not always be possible. Any request for changes to the Booking may be made either in writing or by telephoning the Camp Specialists on 01603 660 333. If We agree to Your request We will confirm the changes in writing and You will need to pay an administration charge of £15 and any additional costs incurred in making the change. We
cannot accept changes or additions to travel plans 10 days or less prior to the Arrival Date.
4.2
We reserve the right to make changes to the Booking which are required to conform with any applicable safety or other statutory requirements or which are not of a material nature.
4.3
Itineraries and programmes are subject to alteration due to weather or operational factors beyond Our control and We reserve the right to substitute alternative accommodation or other facilities or services of reasonably equal or better standard without prior notice or liability and without any alteration to the Booking Price.
4.4
Material changes may be necessary by reasons for prevailing weather conditions Operational considerations and matters beyond Our control (including Force Majeure events). Accordingly We reserve the right to make changes which are of a material nature and in such circumstances We will inform You as soon as reasonably possible. In such event You shall have the following options:
(a) to accept the change (subject to paying any additional charges or receiving a refund in respect of any price difference) and the Contract being varied accordingly or
(b) to book a substituted holiday or activity comprised in the Booking and We shall provide a credit for the Price (or part of the Price attributable to the affected activity) paid by You or
(c) to cancel the Booking or such part of the affected Booking and We shall refund in full all sums paid in respect of the Booking or affected part of the Booking less any insurance premiums (and excluding interest).
4.5
You shall be entitled to cancel the Booking subject to You providing Us with written notice and paying the following charges:
Period (prior to Arrival Date) - Amount
More than 56 days - Deposit only
56 29 days - 30%
28 - 15 days - 45%
14 1 days - 100%
On or after Arrival Date - 100%
4.6
Without prejudice to any other right or remedy available to Us We shall be entitled to cancel the Contract without any liability in the event the Price is not paid by the Payment Dates or if You fail to provide any information requested by Us or We consider that the Holiday is unsuitable for your Child. In the event of cancellation under this clause the Cancellation Charges shall apply calculated from the date at which notice of cancellation is given by Us.
4.7
You may be able to reclaim the Cancellation Charges (in full or in part) under the terms of the Customer Protection Plan if selected by You (terms and conditions apply see leaflet for details).
5. PRICE AND PAYMENT
5.1
Subject to any special terms agreed in writing You shall make payment for the Deposit and the Price by the Payment Dates. We not send payment reminders.
5.2
An administration charge of £30 will be applied to Bookings received from persons outside the United Kingdom to cover additional administration and postage charges.
5.3
If You fail to make payment by the Payment Dates then without prejudice to any other right or remedy available to Us We shall be entitled to charge You interest at the rate of 2% per annum above Barclays Bank Plc base rate from time to time until payment in full is made (a part of a month being treated as a full month for the purpose of calculating interest).
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6. YOUR RESPONSIBILITIES
6.1
Participation in activities requires individuals to be in good health and have a reasonable basic level of fitness. All individuals taking Part in activities in water must be able to swim at least 50 metres unaided.
6.2
Children will be required to ensure that their behaviour is compatible with the orderly conduct of activities and that minimal disturbance to other visitors is caused and Children
are required at all times to follow the verbal and/or written instructions of Our staff.
6.3
You and Your Child must take all appropriate measures for the protection and security of any valuables baggage or other personal possessions.
6.4
You and Your Child shall at all times take such precautions as shall be necessary and/or as may be reasonably required by Us to prevent or restrict the spread of infectious or contagious diseases e.g., chicken pox, gastro enteritis. In particular (and without limitation) You are required to advise Us if Your Child has suffered from or been in contact with other persons or animals suffering from infectious or contagious diseases representing any threat to human health within the period of 4 weeks prior to the Arrival Date.
6.5
Where You advise Us that Your Child has suffered from or been in contact with others suffering from infectious or contagious diseases We shall be entitled to cancel the Booking of the Child. The appropriate Cancellation Charges (pro-rated where appropriate) will apply but these may be reclaimable under the Customer Protection Plan or any other insurance policy taken out by You.
6.6
We reserve the right to decline to accept or cancel any Booking or exclude any Child at any time prior to or during the Holiday if in Our reasonable opinion the behaviour of that
Child is or may be disruptive dangerous annoying or incompatible with the general enjoyment of other visitors. Behaviour deemed inappropriate may include but is not limited to:
leaving the site unless accompanied by a member of Our staff;
threatening behaviour including offensive or insulting language to other visitors or Our staff;
suspected involvement with illegal drugs;
smoking by under 16s or smoking outside of designated areas;
entering accommodation used by the opposite sex or fostering an inappropriate relationship with another visitor;
wilfully leaving allocated accommodation blocks without good reason after lights out;
theft vandalism or illegal activities;
inappropriate behaviour;
bullying (in any form) which adversely affects the enjoyment of other visitors.
Where we exercise Our rights under this clause You must arrange for Your Child to be collected within 24 hours of Our notifying You. Any additional costs so incurred shall be entirely Your responsibility and You shall reimburse any costs reasonably incurred by Us in connection with the exclusion of Your Child (to include costs of arranging alternative care and/or transportation).
6.7
It is Your responsibility to inform Us at the time of Booking or as soon as You become aware of any actual or anticipated disabilities social or behavioural problems or circumstances
(including details of past experiences) affecting Your Child where such problems or circumstances may affect Your Childs stay or the stay of other visitors. This may include but is not limited to mobility or medical problems diagnosed conditions such as ADHD or Aspergers Syndrome past difficulties experienced such as being excluded from school or extended periods being cared for away from parents. If We believe that we need to make reasonable adjustments to our usual programme or pastoral care arrangements of a Child We will carefully consider matters with reference to social compatibility physical access successful participation and health and safety. All information provided will be treated sensitively and confidentially. We are committed to making our holidays accessible to as many guests as possible but upon occasion may recommend a day camp holiday in place of a residential stay and very occasionally We may not be able to provide the service required. Where such information is provided to Us promptly and as required under these Conditions and We cancel any Booking made You shall be entitled to a full refund of any Deposit or in respect of the affected part of the Booking as the case may be.
6.8
On request You shall provide Us with written confirmation from Your Childs General Practitioner confirming the suitability of the Holiday for Your Child with particular reference to such considerations as physical access successful participation and health and safety.
6.9
We reserve the right to exclude any Child or cancel the Booking for any Child at any time prior to or during the Holiday if We in Our absolute discretion have reason to believe
that important information has not been provided to Us. In such circumstances Cancellation Charges shall be payable as set out at clause 4.
6.10
If any problem is experienced during the Holiday the matter should be immediately reported to the Camp Director to allow Us the opportunity to rectify any problem raised. If it is not resolved You should write to Us within 28 days of the Departure Date and We will endeavour to find a satisfactory solution.
6.11
Where We provide transportation as part of the Holiday You and/or Your Child shall abide by the travel rules and policies applicable from time to time the current details of which are available on request & on-line at www.campbeaumont.co.uk.
7. DATA PROTECTION
Personal information requested at the time of and immediately subsequent to Booking is held on computer and We use this information in connection with providing the Holiday. We take full responsibility for ensuring that proper security measures are in place to protect such information. To process Your Booking and provide the Holiday We shall provide this information to Our employees agents sub-contractors franchisees and suppliers or to such other third parties as is otherwise required by law.
8. LIABILITY
8.1
Our liability (except in respect of death or personal injury caused by Our negligence or that of Our employees or agents which is not limited or excluded by these Conditions) for any delay in performing or any failure to perform any of Our obligations in relation to the Booking shall be limited to a maximum of twice the cost of the Holiday.
8.2
We accept responsibility for death injury or illness caused by the negligent acts and/or omission of our employees or agents or suppliers and sub-contractors whilst acting within the scope of or in the course of their employment in the provision of the Holiday.
9. CUSTOMER PROTECTION PLAN AND PERSONAL PROPERTY
9.1
You must arrange suitable insurance either through Our Customer Protection Plan or with another insurer offering at least equivalent cover before we will accept the Booking. We will add the cost of the Customer Protection Plan to Your invoice unless You provide details of Your insurer on Your Booking Form.
9.2
The personal property of Your Child is the responsibility of You and/or Your Child unless loss or damage is proven to be due to Our negligence or that of Our employees or agents. If anything is missing when Your son or daughter leaves Camp please let the Camp Director know about it immediately as there may still be time to find it before Camp closes down at the end of the season. Expensive and treasured items such as jewellery CD players mp3 players Walkmans personal video games mobile phones designer clothes/shoes/trainers etc should not be brought to Camp as they are often unnecessary and inappropriate on an adventure holiday. Items such as these may only be partially covered under the Customer Protection Plan and subject to an excess and may not be covered as new for old.
10. FORCE MAJEURE
We shall not be liable for any delay in performing or failure to perform any obligation or alterations and cancellations due to any cause beyond Our reasonable control including strikes lock-outs labour disputes act of God war riot civil commotion terrorism malicious damage threats to safety compliance with any law or govern-mental order rule regulation or direction accident environmental contamination pandemic outbreak of disease breakdown of plant or machinery fire flood storm difficulty or increased expense in obtaining workmen materials goods or raw materials in connection with the performance of this Agreement.
11. PHOTOGRAPHY
Copyright in all photographic images used in this brochure belongs to Us. No reproduction of such images or any part of this brochure shall be made without Our prior written permission. Please inform Us in writing if You do not wish for Your Child to be photographed, as digital images of Children may be used in future marketing materials.
12. GENERAL
12.1
The headings in the Conditions are for convenience only and shall not affect their interpretation.
12.2
We may perform any of its obligations or exercise any of Our rights hereunder by Ourselves or through Our employees agents franchisees sub-contractors or affiliates.
12.3
No waiver by Us of any breach of the Contract by You shall be considered as a waiver of any subsequent breach of the same or other provision.
12.4
No failure by Us to exercise any power given to it or to insist upon strict compliance by Us with any obligation hereunder and no custom or practice of the parties at variance with the terms hereunder shall constitute any waiver of any of Our rights under the Contract.
12.5
A person who is not a party to this Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Conditions but this does not affect any right or remedy of a third party which exists or is available apart from under that Act.
12.6
If any provisions of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provisions in question shall not be affected thereby.
12.7
The Contract shall be governed by the laws of England and subject to the jurisdiction of the English courts.
December 2007
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